Managed IT Services in Columbus
Part of Technology Stabilization & Standardization, alongside Cloud IT Services.
Managed IT is the ongoing operation of your technology by an outside team rather than a number you call after something breaks. TTS Cyber was founded in Columbus in 2018 and does that work remotely as standard, with onsite visits when a job needs someone in front of the hardware.
What do TTS Cyber’s managed IT services include?
TTS Cyber's managed IT services cover the day-to-day running of your environment: onsite support when a problem needs someone in person, managed firewall protection, data backup and recovery, network monitoring, and system administration.
A managed services agreement is built from three parts: Managed IT, Managed Security, and Managed NOC. The security and network work you take on is scoped, and priced, according to what you actually need rather than arriving as one fixed bundle.
Why outsource IT instead of hiring in-house?
One hire buys one salary, one skill set and one set of working hours.
A small environment still needs firewalls, backups, network hardware, user accounts and someone to answer the phone when a laptop dies. Few people are equally good at all of it.
Hours are the harder limit. One person cannot cover a holiday week. An outage that starts overnight does not wait for the office to open. There is a quieter cost too: when the one person leaves, most of the understanding of how the environment fits together leaves with them.
For some businesses an in-house hire is still the right answer, usually the ones large enough to staff more than one person, or running something specialized enough to need someone in it every day. Where that is not the case, the argument for outsourcing is breadth and continuity.
Under a signed service agreement, TTS Cyber sets priority by how much of the business is stopped, and a whole-company outage carries a first-response target that runs around the clock.
What is covered day to day?
Most of it is work you never see.
Network monitoring watches the equipment and what moves across it, so a problem can be picked up before somebody has to report it. The managed firewall is kept current rather than installed once and left alone. Backups run, and recovery is the half that actually gets used. System administration is the update, permission and configuration work on the servers and workstations themselves. Cyber security plans set out what is being protected and how. Some of it cannot be done from a distance, which is what onsite support is for.
How does TTS Cyber handle onboarding and offboarding employees?
Bringing on a new employee or offboarding one who is leaving is IT work too. There are accounts, devices and access rights to set up, or old ones to shut down.
Offboarding is the half that tends to get missed. An account nobody closed is access nobody is watching. TTS Cyber treats both as part of managed IT, with the aim of making it a smooth experience rather than something that falls through the cracks.
What’s included
- Fully-customized IT solutions
- Onsite IT support
- Managed firewall protection
- Data backup and recovery
- Network monitoring and management
- System administration
- Cyber security plans
- Employee onboarding and offboarding
What it’s for
- Reduce IT costs
- Increase system performance
- Improve the security of sensitive data
- A robust, smooth experience when someone joins or leaves your team
Frequently Asked Questions
Do you provide onsite IT support in Columbus?
Yes. TTS Cyber provides onsite IT support alongside remote support, from an office at 1733 W Lane Ave, Columbus, Ohio.
What are your response times, and what counts as an emergency?
For customers under a signed service agreement, TTS Cyber works to first-response targets of one hour for P1, where the whole company is down or disrupted; two hours for P2, where three or more people cannot work, or are severely degraded; and four hours for P3, where a single person is affected. Priority is set by how much of the business is affected rather than by how urgent it feels. So a single stuck workstation and a site-wide outage do not compete for the same slot.
P1 is covered around the clock. P2 and P3 are handled Monday through Friday, 8:00 AM to 5:00 PM Eastern. Response is the point at which someone is working the ticket. How long a fix then takes depends on what broke.
What does "managed IT services" mean?
It means handing the day-to-day operation of your technology (monitoring, maintenance, security, and support) to an outside provider on an ongoing basis, rather than calling someone only when something breaks.
There’s a ransom note on our server and every folder on the shared drive is encrypted. Our backup drive was plugged into that same server. Is the backup gone too?
A drive in that position is treated as compromised until proven otherwise, which is not the same as the files being unrecoverable. Anything that server could reach and write to, an attacker holding its credentials could reach and write to. That is why the copies that survive a ransomware event are the ones an attacker with admin credentials cannot get to, and why a backup that has actually been restored from is the floor.
Reconnecting that drive to the infected server, or wiping anything, costs the record: the encrypted files, the ransom note and the logs are what later establish what was taken. That record often decides whether an event is an IT incident or a reportable breach. TTS Cyber provides data backup and recovery and onsite IT support from Columbus, Ohio, Monday through Friday, 8:00 AM to 5:00 PM Eastern, at (614) 591-8670.
How do I know if my current IT provider is actually doing a good job?
Three questions separate real practice from stated policy. When did they last test a restore from your backup, and can they produce the date, the systems, and the result? Who owns the documentation of your environment (network layout, admin credentials, license keys, and the reasoning behind configuration choices), and does it come with you if you leave? Does their monitoring catch problems before you call, or do you find out first?
The restore question tends to be the most revealing, because backups that have never been restored are a hypothesis rather than a safety net. A well-run provider should also be able to evidence on request the four controls a cyber insurance renewal now asks you to prove: enforced multi-factor authentication with its exception list, endpoint detection and response measured against a current device inventory, dated restore-test records, and training completion records.
Related services
Cyber Security Solutions
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Cloud IT Services
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