Network Operations Center (NOC) Services
Part of Security Operations, alongside Cyber Security Solutions.
TTS Cyber’s Network Operations Center manages the network hardware your business runs on: firewalls, switches, access points, and wireless.
What does "managed" mean for TTS Cyber’s Network Operations Center?
It means somebody is responsible for the network hardware, and that somebody is TTS Cyber.
Updates and patches get applied to it. It is watched for stability during business hours. And when something does go wrong, it gets troubleshot rather than left running until it fails.
The strongest argument for that is what happens when nobody does it. Network hardware reaches end of life, and at that point the vendor stops shipping security fixes for it. Any flaw found in that firmware afterwards stays open on a device every connection into your network still passes through.
The device keeps working, which is exactly what makes it easy to leave alone. Having somebody whose job is to look at it is how that gets noticed while there is still time to plan a replacement.
When is the network actually being watched?
Proactive monitoring runs during business hours: Monday to Friday, 8:00 AM to 5:00 PM Eastern. That is the window in which somebody is looking at the equipment and what it is reporting. Nobody is watching dashboards overnight or at weekends.
Answering a problem you report is a separate commitment, and how it is covered depends on how much of the business is affected.
For customers under a signed service agreement, TTS Cyber works to first-response targets of one hour for P1, where the whole company is down or disrupted; two hours for P2, where three or more people cannot work, or are severely degraded; and four hours for P3, where a single person is affected. A P1 is answered around the clock. P2 and P3 are answered Monday to Friday, 8:00 AM to 5:00 PM Eastern. All three are targets for first response, and none of them is a repair time.
The distinction is worth being precise about. Detection runs during business hours. Response to a P1 runs around the clock. A whole-company outage reported at 2:00 AM carries the same first-response target as one reported at 2:00 PM.
Can Managed NOC be bought on its own?
Yes. A TTS Cyber agreement is built from three parts (Managed IT, Managed Security and Managed NOC), and the NOC can be bought by itself. That matters most to a business that already has IT staff.
The person who fixes laptops and resets passwords is often not the person tracking update and patch levels on a firewall. Network hardware is the part of an environment that most easily ends up belonging to nobody in particular. Buying the NOC on its own gives that hardware an owner without changing who handles everything else.
Pricing works the same way as Managed IT and Managed Security. It is scoped to what you take on, so there is no per-user list price.
What is a Network Operations Center?
A Network Operations Center, or NOC, is the function responsible for keeping an organization’s network hardware (firewalls, switches, access points, and wireless) running, updated, and stable. That’s the same work TTS Cyber’s Network Operations Center Services covers for its clients.
What’s included
- Managed firewalls
- Managed switches and access points (APs)
- Managed wireless networks
What it’s for
- One owner for your network hardware
- Updates and patch levels tracked, so end-of-life equipment is known before it becomes a surprise
- A whole-company outage answered on a first-response target that runs around the clock, for customers under a signed service agreement
- Network hardware covered without changing who handles the rest of your IT
Frequently Asked Questions
Why does managed network hardware matter?
Firewalls, switches, access points, and wireless are the hardware everything else in a business runs through. If it’s not kept current and watched for problems, everything that depends on it is exposed to the same risk.
Our firewall is end of life and won’t get vendor updates anymore, and now the VPN keeps dropping our remote staff. Is the dead firewall causing that, and is it a real security problem or can it wait for next budget year?
Treat those as two findings that happen to share one box. End of life means the vendor has stopped shipping security fixes. So any flaw found in that firmware from here on stays open on the device every connection into your network passes through. That is a security problem on its own timetable rather than a budget-cycle one. The VPN drops may come from the same aging hardware or from something else entirely.
Answering that takes a look at the device’s configuration, logs and load rather than a guess. TTS Cyber’s Network Operations Center manages firewalls, switches, access points and wireless, keeping them updated and patched, watched for stability during business hours, and troubleshot when something goes wrong rather than left running until it fails.
Related services
Managed IT Services
TTS Cyber runs your everyday IT: monitoring, a helpdesk for your staff, and setting up and shutting off accounts as people join and leave. It is built around how your business works.
Cyber Security Solutions
Security in layers, so a threat one control misses can still be caught by the next. It covers your data, systems and network, and aims to prevent, detect and respond to threats.
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